Free Shipping
Enjoy free standard shipping on all orders from our warehouses located in Asia, the United Kingdom, and the United States.
Delivery to Over 200 Countries
We proudly ship to over 200 countries worldwide.
If your location cannot be serviced for any reason, we’ll contact you directly to discuss options.
Lost or Missing Packages
Please ensure your billing and shipping addresses are correct at checkout.
- If an incorrect address was provided, London Outlet is not responsible for lost packages or non-delivery.
- If the shipping issue is caused by our team or logistics partner, we will resolve the issue at no extra cost.
- For genuinely lost packages, contact us and we’ll work with the carrier to locate or reship your order.
Customs & Import Fees
You are responsible for any customs duties, taxes, or import fees charged by your country.
By placing an order with us, you agree to cover all such charges that may apply upon delivery.
Delivery Times
- Processing Time: 1–3 business days
- Shipping Time: 5–9 business days (may vary depending on customs clearance and destination)
⚠️ Please note: Total delivery time may vary based on your location and carrier performance.
Tracking Information
Once your order is shipped, you’ll receive an email with tracking details.
- Some carriers may take 1–3 business days to activate the tracking link.
- No update after 7 days? Contact us, and we’ll assist you right away.
Multi-Package Shipments
For logistical reasons, items in a single order may ship in multiple packages and arrive separately, even under free shipping.
Contact Us
For any shipping questions or delivery concerns, reach out to our support team:
📧 Email: support@london-outlet.store
At London Outlet, your satisfaction is our priority.
We’re here to make your shopping experience smooth and worry-free!