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We’d love to hear from you! Whether you have a question about your order, need help choosing the right product, or just want to say hello — we’re here to help.
support@primeoutletstore.com
(We respond within 24 hours, Monday to Friday)
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday – Sunday: Closed
Check our Shipping & Delivery and Refund Policy pages for quick answers.
We ship from our international warehouse partners located in Europe and Asia. This allows us to deliver premium fashion at affordable prices.
Orders are usually processed within 1–2 business days. Delivery typically takes 7–12 business days, depending on your location.
Yes! We ship worldwide. Shipping costs and delivery times vary by country and will be calculated at checkout.
Once your order is shipped, you’ll receive a tracking number by email. You can track your package anytime via our Order Tracking Page.
We accept all major credit/debit cards, PayPal, and other secure payment options displayed at checkout.
No worries! You can return your item within 14 days of receiving it, as long as it’s unused and in its original packaging. See our Refund Policy for more details.
Absolutely. Every item in our store is handpicked for quality, authenticity, and ethical sourcing. We do not compromise on materials or craftsmanship.
Dont be shy, You can reach us by providing your name, email address, and message below.